Shipping & Returns
Any order over $300.00 CDN will be shipped free of charge.
Any order under $300.00 CDN, an $8.00 shipping fee will apply.
Our couriers will make every effort to deliver your TENA products to the front door of your home. If you are not home when they make delivery, they will attempt to leave the package in a secure location. If you are not home and there is no secure location to leave the package, they will leave a notice letting you know where you can retrieve your package or if they will be attempting to make another delivery.
You are responsible for ensuring that the shipping address entered at the time of purchase is accurate. Right at Home Canada is not responsible for orders shipped to an inaccurate address. If the package is returned to Right at Home Canada, we will contact you to correct your address before a second delivery attempt is made and you will need to pay shipping again.
Return of Merchandise
If Right at Home Canada ships you an incorrect TENA product, we will correct the order and pay the return shipping costs. These items must however, be unopened. All packaging must be in intact for resale.
Due to the nature of the TENA products you are ordering, we will only be able to accept unopened packages.
If you are returning your unopened TENA products because you no longer require them, you will be responsible to pay the shipping costs and there will be a restocking fee charged on your return.
Should you have questions or concerns about your recent order, please contact us at the number provided on the HOME page.